SHIPPING & DELIVERY
Shipping Policy
How physical RTH orders are prepared, dispatched, tracked, and handled when shipping options become available through the public commerce experience.
When shipping applies
This policy applies to physical goods sold directly through an RTH-controlled checkout. Digital products are delivered under the Digital Download Policy.
Processing and delivery estimates
Processing and carrier-delivery estimates shown at checkout are estimates, not guarantees. Print-on-demand books, backordered items, preorders, personalized products, or partner-fulfilled items may have different timelines and should state those timelines on the product page.
Addresses and delivery
Customers are responsible for providing a complete deliverable address. If an address appears invalid, RTH may pause fulfillment to request clarification. Carrier scans and tracking information are controlled by the carrier once the parcel enters its network.
Shipping charges, taxes, and international orders
Applicable shipping charges and taxes should be disclosed before the order is submitted. International customers are responsible for duties, import taxes, customs fees, or restrictions unless checkout expressly states otherwise.
Lost, delayed, or damaged shipments
Contact RTH promptly if a shipment is materially delayed, marked delivered but not received, arrives damaged, or contains the wrong item. Keep packaging and photographs when damage is involved so RTH can evaluate replacement, refund, or carrier-claim options.
Separate publisher/marketplace orders
Orders completed on a third-party publisher or marketplace are governed by that seller's shipping and customer-service policies.
General questions about these terms or policies may be sent through the RTH contact page or to superstar@restartingtheheart.com.